General Terms and Conditions of Sale

1. Purpose

These general terms and conditions of sale (GTC) govern all sales of products made by the company Raïssalia via its website https://raissalia.com
All orders imply unreserved acceptance of these Terms and Conditions.

2. Products

The products offered for sale are those presented on the website, subject to availability.
Raïssalia reserves the right to modify its catalogue at any time.
Product photographs and descriptions are provided for informational purposes only and Raïssalia cannot be held liable for any errors or omissions.

3. Price

Prices are shown in euros, inclusive of all taxes (TTC), excluding delivery charges.
Raïssalia may change its prices at any time, but products will be billed based on the rate in effect at the time the order is validated.

4. Order

The order is validated when the customer has followed all the steps of the purchase process and accepted these Terms and Conditions.
A confirmation email is sent to the customer after the order has been validated.

5. Payment

Payment is due immediately upon ordering.
Accepted payment methods are: credit card, PayPal, bank transfer, as well as any other method offered on the site.
All transactions are secured using the SSL protocol.

6. Delivery

The products are delivered to the address provided by the customer when placing the order.
Delivery times are provided as an indication and may vary depending on the carriers and product availability.

7. Cancellation and return

In accordance with current legislation, the customer has a period of 14 days from receipt of their order to exercise their right of withdrawal, without justification.
Products must be returned new, complete and in their original packaging .
Return shipping costs are the responsibility of the customer, except in the case of an error by Raïssalia or a defective product.
The refund will be issued within 14 days of receiving the returned products.

8. Warranty

All products sold benefit from the legal guarantee of conformity and the guarantee against hidden defects.
In case of non-conformity, the customer may request repair, replacement or refund in accordance with legal provisions.

9. Responsibility

Raïssalia cannot be held responsible for indirect damages resulting from the use of the products.
His liability is limited to the amount of the order.

10. Intellectual Property

All elements of the Raïssalia website are protected by copyright, trademarks and other intellectual property rights.

11. Personal data

The data collected is necessary for order processing.
They are managed in accordance with the privacy policy which can be viewed on the website.

12. Disputes

In case of dispute, the customer should contact Raïssalia's customer service for an amicable resolution.
In the absence of an agreement, the dispute will be submitted to the competent French courts.