FAQ

1. Orders

1.1 How to place an order on Raissalia?

To place an order, browse our online store, select the desired products, add them to your cart, and then click the "Order" button.

1.2 Can I modify or cancel my order after I have confirmed it?

We process orders quickly. Contact us as soon as possible. Once shipped, the order cannot be modified or canceled.

1.3 How do I track my order?

A tracking link will be sent to you by email as soon as your order is shipped.

2.1 What payment methods do you accept?

Credit card, PayPal and other secure methods available depending on your country.

2.2 Is the payment secure?

Yes. All transactions are protected by SSL encryption.

2.3 Can I use multiple payment methods?

No, only one payment method is accepted per order.

3.1 What are the delivery times?

France: 3-5 business days. Europe: 5-10 days. Other countries: up to 15 days.

3.2 What are the delivery charges?

The fees are calculated based on weight, destination and selected carrier.

3.3 What should I do if my parcel is lost or damaged?

4.1 What is your return policy?

You have 14 days to return an unused product in its original packaging. Return shipping costs are the responsibility of the customer.

4.2 How to make a return?

Contact our customer service for return instructions and shipping address.

4.3 When will I be reimbursed?

Once the product has been received and verified, the refund will be processed within 14 days.

5.1 Do I need to create an account to place an order?

It's not mandatory, but it makes it easier to track your orders.

5.2 I forgot my password, what should I do?

Use the "Forgot password" link on the login page.

6.1 How to contact customer service?

Via our contact form or by email at raissaliapro@gmail.com

6.2 What are the customer service hours?

We can be reached from Monday to Friday, from 9am to 6pm.