Privacy Policy

1. Introduction

This Privacy Policy describes how Raïssalia collects, uses, stores, protects and shares the personal data of users of its website https://raissalia.com .
We are committed to respecting the privacy of our customers and protecting their data in accordance with applicable regulations, including the General Data Protection Regulation (GDPR) .

2. Data collected

We collect the following types of data during browsing and purchases:

  • Identifiers: last name, first name, email address, phone number

  • Payment data (processed by secure providers)

  • Delivery address

  • Technical information: IP address, browser type, operating system

  • Navigation data: pages viewed, time spent, interactions

  • Cookies and trackers (see section 5)

3. Purposes of the collection

The data is used for:

  • Processing and managing orders

  • Communicating with customers (order information, after-sales service)

  • Improve the user experience and the website

  • Perform anonymized statistical analyses

  • Sending newsletters and promotional offers (with consent)

4. Legal basis

Data processing is based on:

  • The execution of the sales contract

  • Explicit consent for sending marketing information

  • Compliance with legal and regulatory obligations

5. Cookies and trackers

Our site uses cookies to optimize navigation, analyze usage and personalize content.

Types of cookies:

  • Cookies necessary for the website to function

  • Performance and analytics cookies (e.g., Google Analytics)

  • Advertising or targeting cookies

A banner will appear on your first visit to request your consent. You can accept or decline non-essential cookies and change your preferences at any time via the website or your browser.

6. Data Sharing

Personal data may be shared with:

  • Technical and logistics providers (delivery, payment, Shopify)

  • Competent authorities if required by law

Raïssalia never sells your personal data.

7. Data Security

Technical and organizational measures protect your data against unauthorized access, modification, disclosure, or destruction.
Sensitive data, particularly banking data, is processed only by certified and secure service providers.

8. Shelf life

The data is kept for the period necessary for the purposes:

  • Order-related data: 10 years (accounting obligation)

  • Marketing data: up to the point of withdrawal of consent

  • Cookies: duration varies depending on their type

9. User Rights

You have the following rights over your data:

  • Right of access

  • Right of rectification

  • Right to erasure

  • Right of limitation

  • Right to object

  • Right to portability

  • Right to withdraw your consent at any time

To exercise your rights:
raissaliapro@gmail.com

10. Contact and complaints

For any questions relating to the protection of your data, please contact our DPO:
raissaliapro@gmail.com

You can also contact the CNIL if you believe your rights are not being respected.

11. Policy changes

Raïssalia may modify this Privacy Policy at any time.
Updates will be posted on this page with the date of modification. We encourage you to check it regularly.