Contact
1. Our commitment to responding to you quickly
At Raissalia , your satisfaction is our priority. We are committed to responding to you clearly, quickly, and professionally. Our dedicated team is available Monday through Friday, from 9:00 AM to 6:00 PM, for any questions, suggestions, or assistance you may need.
2. Means of contact
- By email: raissaliapro@gmail.com (response within 24 business hours)
- Contact form: available on our website in the “Contact Form” section
- Social media: TikTok, Instagram, Twitter – search for “Raissalia”
3. Customer Assistance and Support
Our team can help you with the following topics:
- Advice on our products and collections
- Order and delivery tracking
- Return or refund requests
- Technical problems on the site
- Information on warranties and after-sales service
4. Confidentiality of your communications
The information you provide is treated with the utmost confidentiality, in accordance with our Privacy Policy . No data is shared with third parties without your consent.
5. Suggestions and opinions
Your feedback is invaluable to us. Please share your ideas, comments, or suggestions for improvement. Every message is carefully read by our team to continuously improve your experience.
6. Opening Hours
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday & Sunday: Closed (messages received are processed the following Monday)
7. Our promise
At Raissalia, every contact counts. We strive to provide you with a clear, helpful and caring response, in order to support you in the best possible conditions at every stage of your experience.